Support

Support is a vital component in the software development life cycle. Most of the projects are getting failed due to the lack of support. Actually a software development is an evolutionary job. It is not like that develop once and forget about it. Because, once if the product is delivered to the client and the client has started using the software, then only the actual performance and the improvements are coming along. If a software developer forgets about the further development, the software, no matter how many billions of money spent already, will automatically go outdated and becomes unusable in due course of time. We understand this concept very concretely. Hence we provide our support using any of the following means to all of our clients. This helps us to keep a good rapport between us and the client for a long period of time

BBM info 24/7 Customers, the name itself has the following supports

  • Online support : Our preferred method of extending our support is simply land on to the client’s Server / PC. See what is the actual problem of a client and solve it. Earlier, the clients will send some sequences of emails explaining the problems, most of the time, the developer will understand in different way and suggest different solutions to resolve the problem. And finally the client will stop asking questions and stop using the application. Go for a new one instead. We do not lead you into such a troublesome life. We simply land on into your server or PC, although it is a time consumable job, we take the pain, and give you a great support and relief immediately.
  • Email Support : Our preferred method of extending our support is simply land on to the client’s Server / PC. See what is the actual problem of a client and solve it. Earlier, the clients will send some sequences of emails explaining the problems, most of the time, the developer will understand in different way and suggest different solutions to resolve the problem. And finally the client will stop asking questions and stop using the application. Go for a new one instead. We do not lead you into such a troublesome life. We simply land on into your server or PC, although it is a time consumable job, we take the pain, and give you a great support and relief immediately.
  • Telephonic Support : We are always available at all the working days from 10:00 am (ISD) to 6:00 pm (ISD) to answer your calls directly.
  • Direct Visit to Client's place : Sometimes, a face to face conversation will yield a good result than simply attending the problems and providing solutions. If the client wants us to meet them for a particular meeting or to attend a very urgent problem, we are always ready to provide this support, at an very affordable cost.
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